Troubleshooting

Market Square Education will resolve all technical issues in one school day.

From the Genius login page click “Here” to recover password. Make you put in the same email address you use with Genius.

Troubleshooting Genius login

The most important part of achieving a high score is to thoroughly read the directions and answer the question(s) being asked. Pay attention to words like always, never and best. Review your possible answers prior to selecting the best answer for the question. Prior to starting the quiz or test it is important to review your study material.

You are in luck. Your computer scored quizzes and tests are set up to allow you to re-take a failed (below 70%) quiz 3 times. If you scored a 70% or above you can not retake the quiz.

If you have gotten locked out after failing 3 times, you will have to email or call us to get back into your course. info@marketsquare.education

*AP courses and World Language courses do NOT allow for any re-takes.

If you do not achieve a passing score on the third try you need to contact us: info@marketsquare.education. You will be given the last of your three scores and allowed to progress. You will NOT be allowed to continue to re-take the quiz.

Please note: Staff is only available during office hours to M-F 8-4 to get you back in after being locked out.

Extra credit is determined on a case by case basis. If you are less than a percentage point from moving up a letter grade, you have time left in your course and all your work is turned in and scored, your teacher can allow you to have an extra credit assignment. You also have to be in good academic standing – meaning you haven’t had an academic integrity investigation. However, if you don’t meet the criteria, extra credit is not offered.

As always Market Square Education is here to support you.  If you have any questions don’t hesitate to contact us at 425.420.1236.  We want you to be successful!

As always Market Square Education is here to support you.  If you have any questions don’t hesitate to contact us at 425.420.1236.  We want you to be successful!